Solutions to Common Problems
This page contains a list of solutions to problems that come up when installing or using Respond. We will update this page based on community feedback.
Connection to API Fails
This is a common problem that occurs when setting up a new Respond instance. The installation tests (https://myrespond.com/install) will indicate that the connection to the API has failed. This error typically results from 1 of 2 problems. The first problem is that Respond requires your app to be installed at the root of your domain (e.g. https://myrespond.com/). You cannot have it in a sub-folder (e.g. https://myrespond.com/respond). This is an Angular 2+ requirement.
If you do have Respond installed at the root of your domain, then the problem is most likely related to mod_rewrite. Lumen (and Laravel) require the mod_rewrite extension to be installed and properly configured in order to direct API routes. See the Laravel configuration documents or the Digital Ocean document on enabling mod_rewrite for more details.